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when visiting or shopping via this website, you accept our terms and conditions of sale, which is stated below. the following terms and conditions of sale, concern quotes and sale of products from, owned and maintained by made a mano aps, store kongensgade 36 — 38, 1st floor, 1264 copenhagen denmark
vat no. dk–28514182



Prices charged will be the current price you have been given on the day on which the order is placed, unless otherwise stated in writing by the Company.
Prices will be verified by accepting the order confirmation.

Delivery lead times

The Company will make all reasonable efforts to deliver all goods within the period stated upon confirmation of order. The Company will not have any liability to the Customer for any delay in delivery. Delivery in Denmark can be either Ex Factory or be delivered to an address designated by the Customer. All freight costs are borne by the Customer.

It is a condition of the contract that the Customer is responsible for inspecting goods upon delivery. Visible damages are to be noted on the freight document. A written claim should immediately be notified to the Company by email together with a description and pictures. In case of non-visible damage/shortage a notice of claim in writing must be sent to the Company within 5 days from the delivery date.

Payment terms

Unless otherwise arranged, goods will be dispatched only upon receipt of payment in full from the Customer.
Any charges levied by the Customer’s bank in process of payment for Company’s product will be paid by the Customer.


An order will be considered placed once the Company has received an order confirmation by the Customer. A confirmed order cannot be cancelled.
It is the responsibility of the Customer to verify the specification of the goods as outlined in the sales order confirmation provided to the Customer.
Manufacture of an order will not commence until receipt of advanced payment in full.
If an ordered item meets the specification agreed to in advance on the sales order confirmation, these goods may not be returned under any circumstances.
All products are handcrafted. The tonalities and depths of the colours, unevenness and variation in thickness may vary both on the terracotta and the lava stone and the final result may marginally differ from the sample colour. If reorders are made the Company strives to deliver a product equivalent to the already ordered. By confirming the order the Customer accepts these sales and delivery terms.

Property and Risk

The risk of loss or damage to the goods passes to the Customer upon delivery.
Any goods delivered to the Customer remain the property of the Company until payment in full of all amounts due to it from the Customer has been received by the Company.

Guarantees and Liability

The Company will have no liability to the Customer or any third party if the Customer does not comply in all respects with the Company’s instructions in relation to the product.
If the Customer notifies the Company immediately it becomes aware of any defect in the goods which appears within 24 months of delivery, the Company will, at its option, either repair or replace any goods found to be defective due to faulty manufacture supplied by the Company.
Where a defect has been notified, the Customer will, if so requested by the Company, return the goods to the Company at the Customer’s expense. If the Company subsequently confirms that the returned goods contain defects attributable to the Company, the reasonable costs of re-delivery incurred by the Customer will be refunded.
The warranties given above will not apply to defects that are due to fair wear and tear, accidental damage or failure by the Customer or any third party to adhere to the Company’s instructions or recommendations.
All terms, conditions and warranties implied by law, trade use or otherwise (including but not limited to any warranties as to quality or fitness for purpose) are excluded to the extent permitted by law. The Customer, by entering into the contract, acknowledges that the only warranties are those given expressly by the Company in these conditions.
Under no circumstances will the Company have any liability to the Customer for any loss or damage (whether direct, indirect or consequential and whether in contract or in tort) except as expressly stated in these conditions.


If the Customer: a. commits a breach of contract, or b. fails to make a payment on the due date; or c. becomes insolvent or has a receiver appointed then, in any such case the Company Seller shall be entitled either to suspend the supply of goods or, at its option, to cancel the contract and repossess any goods for which payment has not been received in full. The Company Seller shall also have this right if it reasonably considers that any of the events mentioned (a), (b) or (c) above are likely to occur.


If any provision of these conditions is held by a court to be unenforceable, the remaining provisions of the contract will continue in effect.

Governing Law

The contract shall be governed by the laws of Denmark.


Any dispute between the parties are to be settled amicably or shall finally be determined by the Maritime and Commercial Court in Copenhagen.


In case of any discrepancy between the Danish and the English version of these conditions the Danish version is to prevail.


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